Shipping Policy
Effective Date: July 9th, 2026
Order Processing & Production Time
Unlike standard retail orders, custom-printed items require production time before they can be shipped. Standard production time is 5–10 business days from proof approval, depending on product type, quantity, and current production volume. Rush production may be available upon request — contact us at info@xixbrands.com to enquire.
You will receive a shipping confirmation with tracking information once your order has been dispatched. Production time is separate from and in addition to shipping transit time.
Domestic Shipping (Canada)
We ship across Canada via major carriers including Canada Post, Purolator, and UPS. Estimated transit times after dispatch:
Standard Shipping: 5–10 business days
Expedited Shipping: 2–4 business days
Express Shipping: 1–2 business days
Shipping rates are calculated at checkout based on your location and order weight.
Free Shipping
Free standard shipping is available on all domestic orders over $150 (before taxes). This offer applies to most regions in Canada; remote and rural locations may be subject to additional charges.
United States & International Shipping
We currently ship to the United States and select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. XIX Brands is not responsible for customs delays.
Large & Bulk Orders
For large or bulk orders that may require freight transportation, please contact us directly for a shipping quote at sales@xixbrands.com. We work with freight partners to provide competitive rates for large shipments.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your delivery status. If you have not received tracking information within 3 business days of your shipping confirmation, please contact us.
Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost by the carrier, contact us immediately at sales@xixbrands.com. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund.
